Contact information

Contact Us Policy

At Peach & Poppy, we are committed to providing a smooth and responsive customer care experience. Whether you have questions about sizing, need an update on your shipment, or require assistance with a return, our team is here to support you.

1. Primary Contact Method

To ensure all customer inquiries are tracked and answered promptly, we handle all support requests through our website.

  • Submit a Request: You can reach us 24/7 by filling out the official customer care form on our Contact Us page.

  • Required Information: To help us assist you as quickly as possible, please include your full name, order number (if applicable), and a brief description of your inquiry.

2. Response Times & Hours of Operation

  • Our dedicated support team reviews inquiries Monday through Friday.

  • We strive to respond to all contact form submissions within 24 business hours.

  • Inquiries submitted over the weekend or during official holidays will be addressed on the following business day in the order they were received.

3. Order Updates & Support

  • Order Status: For tracking updates or delivery questions, please make sure to include your order number in your message so our team can access your account details immediately.

  • Order Modifications: If you need to update a shipping address or cancel an item, please contact us via the web form as soon as possible after placing your order. While we cannot guarantee changes once an order has entered dispatch processing, we will make every effort to accommodate your request.