Shipping policy

Shipping Policy

At Peach & Poppy, we are dedicated to bringing handpicked boutique fashion straight to your doorstep. We process and dispatch all orders with care to ensure your pieces arrive quickly and safely.

1. Order Processing Times

  • All orders are processed within 1 to 3 business days (Monday–Friday, excluding public holidays) before dispatch.

  • Orders placed on weekends or holidays will be processed on the following business day.

  • Once your order is processed, you will receive an automated email confirmation containing your dispatch confirmation and tracking number.

2. Destinations & Shipping Times

We proudly ship directly to customers across the United States, Canada, Australia, and the United Kingdom. Estimated shipping times following dispatch are as follows:

Destination Country Estimated Delivery Time
United States 5 – 8 Business Days
Canada 6 – 9 Business Days
Australia 6 – 10 Business Days
United Kingdom 5 – 8 Business Days

Note: Delivery windows are estimates and may occasionally be subject to minor carrier delays during peak promotional seasons or local holiday periods.

3. Shipping Rates

  • Standard Shipping: Flat-rate standard shipping options are calculated directly at checkout based on your delivery address.

  • Free Shipping Promotions: Periodically, we offer free standard shipping promotions on qualified orders—any minimum order thresholds will be automatically calculated at checkout.

4. Order Tracking

Once your package ships, you will receive a tracking link via email. Please allow up to 24–48 hours for tracking activity to update within the carrier’s portal after receiving your dispatch notification.

5. Customs, Duties & Taxes

  • Import Taxes & Duties: Depending on the regulations of your destination country (USA, Canada, Australia, or UK), international shipments may be subject to local customs fees, import duties, or sales taxes upon arrival.

  • Customer Responsibility: Any applicable customs duties, clearance fees, or import taxes are the sole responsibility of the recipient and are not included in the original product price or shipping fees.

  • Customs Clearance: Peach & Poppy is not responsible for postal or carrier delays resulting from destination customs processing procedures.

6. Incorrect Address & Undeliverable Packages

  • Please review your shipping details carefully during checkout. If you notice an error in your delivery address, contact customer support immediately.

  • If a package is returned to us due to an incorrect address, missing unit number, or failure to collect from a local post office, the customer will be responsible for re-shipment costs.

7. Lost or Damaged Parcels

  • Damaged in Transit: If your package arrives physically damaged, please photograph the damaged item and outer packaging immediately and contact us within 48 hours of delivery.

  • Lost Packages: If your tracking status shows as delivered but you have not received your parcel, please check around your property and confirm with household members or neighbors before reaching out to our support team for carrier assistance.