Refund policy

Return & Refund Policy

At Peach & Poppy, we want you to love everything you order. If a piece isn't quite the right fit or style, we are here to help make your return process as simple and seamless as possible.

1. 30-Day Return Window

We accept returns on eligible items within 30 days from the date your order is delivered. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition.

  • All original tags and packaging must remain intact.

  • Items must be free of makeup, deodorant stains, perfume scents, or pet hair.

Note: Final sale items, mystery boxes, and select intimate/undergarment pieces are non-refundable for hygiene reasons.

2. How to Initiate a Return

  1. Submit a Request: Contact our support team via email or our website contact form with your order number and the item(s) you wish to return.

  2. Receive Your Instructions: Our customer service team will review your request and send you step-by-step return shipping instructions within 24–48 hours.

  3. Pack & Ship: Securely package your item(s) and ship them back using the return details provided.

3. Return Shipping Fees

  • Customer Responsibility: Buyers are responsible for return shipping costs unless the return is due to a wrong or defective item sent by us.

  • Trackable Shipping: We strongly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit back to us. Original shipping charges are non-refundable.

4. Refund Processing

  • Inspection: Once your return arrives at our facility, please allow 3 to 5 business days for our quality assurance team to inspect and process the item.

  • Payment Credit: Upon approval, your refund will be processed back to your original method of payment.

  • Processing Time: Depending on your financial institution, it typically takes 5 to 10 business days for the credit to reflect in your account.

5. Exchanges

Due to fast-moving inventory, we do not offer direct exchanges. If you need a different size, color, or style, we recommend returning your original item for a refund and placing a new order on our store.

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Include clear photos of the issue along with your order number so we can arrange a replacement or full refund immediately at no extra cost to you.