Privacy policy

Privacy Policy

Effective Date: October 31, 2026

At Peach & Poppy ("we," "our," or "us"), we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online store or make a purchase.

This policy applies to all visitors, users, and customers accessing our storefront across the United States, Canada, Australia, and the United Kingdom.

1. Information We Collect

When you interact with our website, we collect personal and operational information necessary to provide a smooth shopping experience:

  • Contact & Identification Data: Your name, email address, phone number, shipping address, and billing address.

  • Payment Information: Payment card details, transaction logs, and billing details processed securely through our third-party payment processors. (We never store your full payment card credentials on our servers.)

  • Order Details: Information regarding the products you view, add to your cart, purchase, or return.

  • Technical & Usage Data: IP address, browser type, device specifications, operating system, time zone, and browsing behavior collected via cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect to fulfill orders, improve our service, and communicate with you effectively:

  • Order Processing & Fulfillment: To process transactions, organize shipping and tracking, and manage returns or refunds.

  • Customer Support: To respond to queries, troubleshoot technical issues, and provide assistance.

  • Store Optimization: To analyze store usage trends, measure marketing effectiveness, and improve user interface and experience.

  • Marketing & Communications: To send transactional updates (order confirmations, tracking info) and, where consented, promotional newsletters, announcements, or exclusive offers.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with trusted service providers essential to operating our storefront:

  • E-Commerce & Infrastructure Providers: Storefront hosts, database systems, and secure cloud services.

  • Payment Gateways: Secure payment service providers that process your payments securely.

  • Logistics & Courier Services: International and local shipping partners executing direct delivery to the USA, Canada, Australia, and the UK.

  • Analytics Tools: Third-party analytics services (such as Google Analytics) that help us understand aggregate visitor behavior.

  • Legal Compliance: When required by law, subpoena, or government regulation, or to protect the rights, safety, and property of Peach & Poppy and our customers.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to recognize your device, remember shopping cart items, optimize site navigation, and personalize content. You can manage or disable cookie preferences directly within your web browser settings; however, disabling certain cookies may affect site functionality.

5. International Data Transfers

Peach & Poppy operates internationally. Data collected from customers in the United States, Canada, Australia, and the United Kingdom may be processed, transferred, or stored on servers located outside your home country. We implement appropriate safeguards to ensure your personal data remains protected in accordance with applicable regional data protection laws (including GDPR, UK GDPR, and CCPA/CPRA principles).

6. Your Rights & Choices

Depending on your jurisdiction, you have specific rights regarding your personal information:

  • Access & Portability: Request a copy of the personal data we hold about you.

  • Correction: Request updates or corrections to incomplete or inaccurate personal data.

  • Deletion: Request that we delete your personal data, subject to legal and transactional retention obligations.

  • Opt-Out: Unsubscribe from promotional email communications at any time using the "Unsubscribe" link included in every email.

To exercise any of these rights, please contact our support team.

7. Data Security & Retention

We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, or alteration. We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our website contact form or email our privacy support team.